Acton Covid Support Group (ACSG) is a volunteer community group. Our aim is to support each other and to help the vulnerable and others in need during the Covid-19 Outbreak.

Disclaimer: Please always follow the government’s guidelines to keep yourselves and others safe during the Covid-19 outbreak. ACSG is a support network for people organising help locally. Groups, businesses or individuals are not directly affiliated with ACSG and we are not accountable for their activities.

How to get help, or offer help locally.

1. ACSG WhatsApp Groups

In order to ensure there is support for those who need it, over 40 hyperlocal WhatsApp Support Groups have been set up to support residents and volunteer groups in Acton. These groups are the safest and quickest way to help our neighbours.  Support can be offered and asked for through the network. Street group reps are linked to a central WhatsApp group and have direct access to local councillors for anything urgent. Before volunteering to help your neighbours or any volunteer groups listed below please read the Ealing Together safety guidelines here.

2. Donate Locally

If you would like to make a donation to a local cause the following charities are active locally. Click on the link to get more info on each.

Acton Covid-19 Mutual Aid Group Are working with local volunteers, charities, Ealing Council and the ACSG to support vulnerable residents in Acton W3. Food donations can be dropped off Tues and Thurs 1.30pm -5.00pm

Foodbank Foragers are a local volunteer group operating in Acton W3 and collecting directly from your front door – look out for the flyers and ACSG WhatsApp Group messages to find out when they will be collecting.

Ealing Foodbank are operating a food bank service throughout Ealing.

The Felix Project are working with volunteer groups and schools in Acton and throughout London, donate cash to support the food distribution

City Harvest are working with local groups throughout Ealing, volunteer or donate cash or food.

GoodGym are working throughout Ealing, volunteer to do food ‘runs’

Home Start are active throughout Ealing, donate to help the most vulnerable families

Acton Homeless Concern are offering hot meals (see link) and need volunteers

3. Ealing Together

Ealing Together is a collaboration between local community and voluntary groups, Ealing Council, residents associations and concerned residents offering help. Find details on how to volunteer and donate to charities borough wide.

4. Ealing Mutual Aid

Ealing Mutual Aid is an active volunteer group organising volunteer efforts around the borough with over 4000 members on a FB group and daily updates on how you can help.

5. Local Councillors

We are actively engaged with our local councillors who are providing support through the ACSG Street Reps WhatsApp group. You can also contact them individually and will find their contact details here.

Local Businesses

The following food and drink businesses have contacted us to confirm they are operating during the coronavirus lockdown. Please contact them for further details. To add your details here please contact us.

Basil & Toms  – Weekly fruit, veg, egg and bread deliveries

Vindinista – Wine delivery

A Pint of Hops – Beer collection/delivery

Roasted  – Cooked roast dishes delivered

English Butchers – Meat delivery

Tea Darling – Home backed cakes delivered

Chapati Club – Indian Food collection/delivery 3 days a week

Paul Bakery Factory Shop – Baked goods available for collection/delivery

Fragola Cafe – Food and icecream collection/delivery

Grill Shack & Tiki Bar – Caribean Food collection/delivery

GDPR for Street Reps


As a rep for your Street Group you may be given information to which Data Protection laws apply such as people’s addresses and sensitive information about their health. It may be necessary to share information to help provide assistance to someone. Please apply a common sense approach to what information you keep a record of and ask permission before you share it with anyone. Please read this helpful blog from the Information Commissioner’s Office about Data Protection aimed at community groups


Here we will share questions that have been asked. We have asked for official guidance where required and will  update these regularly.

Where do I find the WhatsApp Group for my street?

We have a list here of all the Whats App groups we are aware of in the Acton W3 area.

My street is in Acton W3 and we have a group that is not listed.

Please contact us so we can add you to the list and invite you to join the Street Reps WhatsApp Group.

My street doesn’t have a group, how can I create one?

We have written an article here giving some guidelines that include printable flyers, to start your own Whats App street group.

Where do I refer a homeless person, who might need help?

If you are aware of anyone sleeping rough, please call Streetlink which remains operational. The number to call is 0300 500 0914.

What if a member of the public is not socially distancing?

This is a matter for the police and if a resident has immediate and serious concerns about a breach taking place, they can contact the police on 101. Residents with any general queries can also contact the council’s safer communities team duty desk at:

What should I do if I find a business is breaking the rules of social distancing?

If you are aware of any breaches by businesses, please report it to

I have a business how can I list my service?

Add your business to our business directory and include details of your offering in the description – we will add and share the relevant services.

acton covid support group - acsg logo

Join a WhatsApp Group to get help, or offer help locally.

acsg street group set up instructions

If your street doesn’t have a WhatsApp Group, you might want to consider setting one up. Find out how here.

Whats app Group Guidelines

To ensure your Street WhatsApp Group is as effective as possible please use the ACSG WhatsApp Group Guidelines

acton w3 deliveries during covid

Read the Ealing Together guidelines on how to stay well while volunteering

ACSG Data protection

If you are a ACSG Street Rep, pease read this helpful blog from the Information Commissioner’s Office about Data Protection aimed at community groups.


Coronavirus NHS guidelines translated into 36 languages here.

Useful Links

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